Help/FAQs

KCETLink FAQs

KCET Programming/Schedule FAQs

Support KCET FAQs

About KCETLink FAQs

Technical FAQs

KCETLink Permissions FAQs

Charter Cable FAQs

KCET Programming/Schedule FAQs

Where can I find information regarding your broadcast schedule?
For information regarding our broadcast schedule, please visit our broadcast schedule page at: www.kcet.org/schedule/

Where can I download the monthly program schedule listings?
To obtain and download the full month printer-friendly program schedule listings, please click on the following link: www.kcet.org/schedule/

When will KCET air the 6th season of Doc Martin?
We completed the airing of all 8 episodes of Season 6, which is the most current season. If and when Season 7 is produced and if it becomes available for distribution in the United States, we will do our best to air it. We will be sure to keep our viewers informed as more information becomes available to us. For the most up-to-date information regarding this series, please visit our online show page at: http://www.kcet.org/shows/doc_martin/

How can I purchase a copy of a Huell Howser program that I saw on KCET?
Please visit the Huell Howser website at www.calgold.com to find the episode details. Then, you can call (855) 994-8355 to order the DVD if it is available. We also invite you to visit www.HuellHowserArchive.com, a special online public archive of Huell's work curated by Chapman University.

How can I purchase a DVD or video of a program that I saw on KCET?
You have a number of options. You can check www.kcet.org/support on this website. You may also contact our Member Services Department at (747) 201-5238 Monday through Friday, between the hours of 9:00 am to 5:00 pm for further information regarding video availability.

How do I submit a program proposal to KCETLink?
As of January 1, 2011 KCET is now the largest independent public television station in the United States. Our plan is to become the media partner for the many diverse, creative voices in our community and provide Southern California with a fresh perspective with new programming. To that end, we welcome your completed and finished programs and your ideas. All content must be cleared for distribution worldwide, in any and all media, including, without limitation, electronic media and the world wide web, in perpetuity. Our priorities in reviewing projects are:

Fully-funded completed programs;
Fully-funded uncompleted programs;
Fully-funded concepts;
Partially-funded programs;
Partially-funded concepts; and
Unfunded concepts.

In order to have KCETLink review your material, please go to the following link to download our submissions form: www.kcet.org/about/submissions.html. Please send a signed copy of the submission form to KCETsubmissions@kcet.org, or mail it to KCETLink Submissions, 2900 West Alameda Ave. Burbank, CA 91505. If we are interested in your project, we will do our best to return a fully-executed letter to you within 90 days after receipt of your submission. Thereafter, you will be contacted to schedule a time for you to come in to meet with one of our creative executives. We thank you in advance for your patience.

How can I obtain footage of a KCET program that aired many years ago?
Please email your request to the following KCET email address: Permissions@kcet.org

How can I obtain a copy of a clip I saw on Classic Arts Showcase?
Please visit the Classic Arts Showcase website for information on clips, video distributors, as well as other resources related to the program: www.classicartsshowcase.org/

Support KCET FAQs

What are KCET's Membership benefits?
As a KCET donor, you are supporting the very best in television. Basic Membership benefits include:

- Membership Card
- Invitations to members-only events
- KCET Connected Publication (quarterly)

How can I support KCET? Can I donate online?
You can contribute to KCET, by calling our Member Services Department at (747) 201-5238 Monday through Friday, between the hours of 9:00 am to 5:00 pm or by visiting our KCET Support Page of this website at www.kcet.org/support. You can also download and complete our donation form and mail it to us at:

KCET, P.O. Box 46902
Escondido, CA 92046-9027

Can I donate online without receiving a thank-you gift?
Yes, you can. Please click here to choose the "No Thank-You Gift" option: www.kcet.org/support/donate/

How can I find out when my KCET membership expires?
You may refer to your KCET Membership Card to find out when your membership expires. You may also contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm.

Why do I get renewal notices when I've already sent in my renewal?
You may continue to get renewal requests while we process your membership contribution. Because it takes several weeks to process all the mail we receive, and because we send the notices several weeks in advance, we aren't able to stop these letters immediately. We ask for your patience during this time. If you have reason to suspect your membership renewal didn't reach us, please call our Member Services Department at (747) 201-5238 Monday through Friday, between the hours of 9:00 am to 5:00 pm.

Can I renew my membership online?
Yes, you can renew online by visiting the KCET Support Page of this website at: www.kcet.org/support/donate

KCET's computer system will match up your information with your membership account's information to attribute your contribution to your membership renewal.

Why did I get this solicitation asking me to become a new member of KCET if I am already an existing member?
We exchange names and addresses with other not-for-profit organizations in order to extend our membership roster. Before attempting to capture these potential new members, we cross-reference our database to verify if they are existing members. Unfortunately, if your name or address appears even slightly differently on the new list, the system may not detect it as a match. When this happens, you may receive a letter asking you to become a member.

Is my contribution tax-deductible? Who can I contact to get a receipt for my contribution?
Yes, all contributions made to KCET are tax-deductible, except for the fair market value of any thank-you gifts you may have received. If you would like a receipt, please feel free to contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm.

Can I give a membership as a gift to someone else?
Yes, you can definitely donate to KCET in order to give a gift membership to a family member or a friend. For more information regarding KCET gift memberships, simply contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm.

Can I make a donation to get a thank-you gift for someone else?
Yes, you can definitely donate to KCET in order to give a thank-you gift (i.e. DVD, CD, Book, etc.) to a family member or a friend. For more information, simply contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm.

I would like to donate my vehicle to KCET. Who do I need to contact? How will KCET direct the proceeds from my donated vehicle?
Please call 1-866-KAR-KCET (1-866-527-5238). Any of our representatives will be more than happy to assist you. Or, you may fill out a brief online form by clicking on the following link and a KCET Vehicle Donation representative will contact you: www.kcet.org/support/other-giving/vehicle-donation.html

You may also visit our Frequently Asked Questions page regarding KCET Vehicle donations by clicking on the following link: www.kcet.org/support/other-giving/vehicle-donation.html

We will direct the proceeds from the sale of your vehicle to our endowment fund.

Thank you for your support and generosity to KCET! Your vehicle donation will have a lasting impact on our ability to bring you and your loved ones timely and informative news, documentaries, fun and educational children programs and much more.

How can I make a legacy gift (non-cash donation) to KCET? What if I want to leave something to KCET in my will?
Please visit our Gift Planning page at kcet.planyourlegacy.org or call Palencia Turner, our Chief Development Officer at (747) 201-5291 (or email her at pturner@kcet.org) for information about leaving a legacy gift for KCET, contributing stocks and bonds, real estate, or other appraised items such as wine, jewelry or antiques.

Does KCET exchange its membership lists with other organizations?
KCET does exchange membership lists with some charitable organizations. As a non-profit organization dependent upon member support, we find this a very successful and efficient way to reach potential donors. We respect your privacy in every way--if you would like to have your name removed from our exchange list, please contact our Member Services Department at (747) 201-5238 Monday through Friday, between the hours of 9:00 am to 5:00 pm. KCET has never exchanged lists with any political party or organization, and this is expressly prohibited in our company policy.

How do I know if my company has a Matching Gifts Program?
To find out if your company has a Matching Gifts Program, please contact your company's Human Resources office. Many employers share your commitment to KCET and will double or even triple your donation. For a complete list of employers who participate in the Matching Gifts Program, please check out the Matching Gifts Page here: www.kcet.org/support/other-giving/matching-gifts.html or call our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm. If your employer is not currently listed via our Matching Gifts Page, they still may be interested in becoming a part of the Matching Gifts Program. Please have your employer contact our Matching Gifts Department at (747) 201-5471.

How can I verify that the telemarketing call that I received was legitimate?
If you have any questions or concerns regarding any telemarketing call made on KCET's behalf, please feel free to contact our Member Services Department at (747) 201-5238 Monday through Friday, between the hours of 9:00 am to 5:00 pm.

What is The Sustainer Circle?
The Sustainer Circle allows you to support KCET by setting up an automatic monthly contribution of any dollar amount ($5 per month or more). Your donation may be electronically transferred from your bank account each month, or automatically charged to your credit card. An automatic monthly donation helps KCET save money in processing fees and mailing costs. This is an ongoing contribution that may only be cancelled at your request. If you are interested in joining, fill out the form here: www.kcet.org/sustainer.html or please contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am and 5:00 pm.

I made a contribution during the last drive. Where's my thank-you gift?
Normally, it takes up to 6 weeks from the time we process your contribution, for the gift to be shipped. On rare occasions, there can be additional delays because national demand for an item may slow down our distributors. Many items will ship from our warehouse immediately, and some will take the full 6 weeks. We welcome your calls or emails and will do everything possible to get your thank-you gift to you quickly.

Can I get a thank-you gift from a previous fundraising drive?
It is often possible to receive thank-you gifts from our past fundraising drives. If you are interested in any of our past gifts, please contact our Member Services Department at (747) 201- 5238, Monday through Friday, between the hours of 9:00 am to 5:00 pm.

How do I return a thank-you gift to KCET?
KCET is happy to replace any defective items that have been returned within 30 days of receipt. If your thank-you gift is returned opened, it will be replaced with the same item.

Returning a thank-you gift for a refund will be subject to the following:

UNOPENED ITEMS
UNOPENED ITEMS returned within 30 days of receipt, will receive a full refund, less your original shipping charge.

OPENED ITEMS
OPENED, undamaged items returned within 30 days of receipt, will receive either a replacement of the same item or a refund, less your original shipping charge and the wholesale cost of the item to KCET. Please call us at 747-201-5238 with questions BEFORE you break the seal.

NOTE: All items must be returned within 30 days of receipt.

Returned thank-you gifts should be shipped to:
KCET
Attn: Product Services
2900 West Alameda
Burbank, CA 91505
Please enclose the original packing slip with the returned merchandise. Please tell us why you are returning your thank-you gift by writing your reason on the backside of the packing slip.

For further assistance, please contact our Member Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am and 5:00 pm.

About KCET FAQs

What does KCET stand for?
Founded, September 28, 1964, KCET has been providing public television service for both Southern and Central California, and is watched by four million viewers a week in 11 counties. KCET is the largest broadcast reach of any public television station in the United States.

The call letters KCET stand for: Community Educational Television. The Federal Communications Commission regulations require that each TV station identify itself by call letters and by city of license. Some TV station call letters trace their origins to the slogans of their radio station predecessors. Public television stations have continued this tradition, thus, the branding K for KCET.

What is the broadcast range of KCET?
KCET can be seen on cable or over the air in San Bernardino County, Orange County, Ventura County and Santa Barbara. We are received as far away as the Antelope Valley, Redlands, Bakersfield, San Luis Obispo, Victorville and Oceanside.

How many people watch KCET?
There are nearly 2 million viewers per month that watch KCET throughout eleven different counties in Southern and Central California.

How do I contact KCET?
Please feel free to write, e-mail or call us at:

KCET
2900 West Alameda Ave
Burbank, CA 91505
E-mail: viewerservices@kcet.org
Tel: (747) 201-5000

Or you may also visit our Contact Us page at www.kcet.org/about/contact-us.html.

What is KCET's Tax ID Number?
Our Tax ID Number is: 95-2211661 (501C-3).

Where can I view KCET's Financial Reports and Activity Reports?
Please click on the following link, to view PDFs of these reports: www.kcet.org/about/financial-report.html

I would like to volunteer at KCET. Who can I call to inquire about the volunteering opportunities?
Throughout the year, volunteers help KCET in many ways. Your life's experience, skill, knowledge, and time are valuable to us. There are a variety of talents that we can use in a number of the station's areas - Member Services, Membership Marketing, Accounting, Production, Fundraising, Event Support, to name a few. Also, when we broadcast fundraising drives, our phone banks are staffed with community-minded organizations and individuals who help us to meet our goals. It is a chance to meet and work with friends and neighbors who all believe in quality television.

If you would like to be a volunteer at KCET, please contact our Volunteer Office at (747) 201-5787 or visit our Volunteer Opportunities page.

I am interested in working at KCET. How can I find out if there are any employment opportunities?
We appreciate your interest in working at KCET! Please visit our Job Opportunities page here: www.kcet.org/about/career-opportunities/index.html

I would like to become an intern. Who do I contact about internship opportunities?
Please click this link to learn more about internship opportunities at KCET.

Where do I send a press release?
Please send your press release to:

Ariel Carpenter, Communications Department
E-mail: acarpenter@kcet.org
Phone: (747) 201-5243

What is KCET's Ready to Learn and Early Education Program?
Targeting underserved groups and constituencies, KCET provides people of all ages with stimulating and engaging learning opportunities through innovative programming, multimedia content, professional development and family education services. National educational training models have been developed and implemented for A Place of Our Own, Los Niños en Su Casa, Sid the Science Kid, and Ready to Learn/  KIDS. These multilingual initiatives train adults in the educational use of media, and extend the learning in the programs themselves. Over the past decade, 40,000 parents and early childhood educators have participated in the training program, impacting over 250,000 children nationwide.

If you would like more information on KCET's Education and Outreach activities, please call (747) 201-5788.

When is KCET moving to Burbank?
KCET moved to its new Burbank location at The Pointe in April 2012.

Technical FAQs

Why is KCET now a digital channel on most cable providers?
In an effort to improve public media service for our viewers, KCET made a strategic decision to retain its digital multicast channels, which are KCET Kids and Family, Vme and NHK World. In order to do so, KCET elected to give up its analog position. This has impacted our channel positions with some cable services. Our new digital channel strategy empowers us to pursue our mission to offer a wide range of programs that feature diverse perspectives. We are sorry if we have inconvenienced you in any way as KCET makes the transition to digital service.

If I don't have a digital cable box, will I still be able to get KCET?
If you are among the cable customers without a cable box, you will be unable to receive KCET programming as part of your Time Warner Cable, Charter or Cox cable service. In order to enjoy KCET's quality programming, if you do not currently have a digital cable box or a DTV converter box, you will need to consider upgrading to a basic digital cable package.

Currently, the KCET digital sub-channels are not available via satellite.

What are my alternatives to digital cable?

There are other options for receiving KCET, including AT&T U-Verse, Verizon FiOS, or satellite systems such as DirecTV and Dish Network. You would need to contact these providers to learn more about their service and pricing options. Also, KCET continues to be available over-the-air (without any provider) via its digital transmission.

How do I get KCET over-the-air?

In order to view KCET via an over-the-air digital signal, there are two options: 1) Buy a new digital TV (DTV) converter box that will plug into your existing TV. The average one-time cost is $50 - $75; or 2) Buy a new TV equipped with a built-in digital QAM tuner in addition to the regular ATSC tuner (all Sony digital sets have this as well as Sharp and Proscan. Samsung televisions might not have the QAM tuner).

If you pursue the over-the-air option, please note: you will need to perform an "Automatic Channel Scan" after hooking up your converter box or installing a new digital television to ensure you receive all the digital stations broadcasting in your area. Once you have completed the channel scan, you will have access to all of KCET's programming content:

KCET HD - channel 28.1; KCET KCETLink - channel 28.2; Vme - channel 28.3; KCET NHK World - channel 28.4

Can I get KCET if I subscribe to cable? Can I also receive your digital sub-channels?
Yes, KCET is available through cable. KCET's main and HD channels are currently available on Time Warner, Charter and Comcast Systems. Please contact your cable provider for our specific channel designation. If you are a subscriber to another cable service, please check with them regarding KCET's availability on that service.

Why isn't my favorite KCET program closed-captioned?
KCET supports the use of closed-captioning so that all of our viewers and members can enjoy our programming. As of October 2006, all of our KCET scheduled programs are closed-captioned.

If you notice a problem with the closed-captioning of any of our programs, please contact our Viewer Services Department at (747) 201-5238, Monday through Friday, between the hours of 9:00 am and 5:00 pm.

Why do I hear a voice-over or narration when I watch certain KCET shows?
You may hear a voice "narrating" the action in a show if you have your TV set to the Second Audio Program (SAP) channel. This channel is usually reserved for simulcast in Spanish or for Descriptive Video narration for the visually impaired. There should be a button to turn off the SAP channel either on the front of your TV set or on the remote control. There may also be a button labeled "audio" or "menu" that would access a menu of options, one of which is to turn off the SAP channel.

What is Descriptive Video Service?
Descriptive Video Service (DVS) is a free service carried by public television stations to make television accessible to people who are visually impaired. DVS provides narrated descriptions of a television program's key visual elements without interfering with the program audio or dialogue. The narration describes visual elements such as actions, settings, scene changes and body language. To receive DVS, a viewer must have either a stereo TV or a stereo VCR that includes the Second Audio Program (SAP) channel. Many newer TVs and VCRs have a SAP feature. An inexpensive SAP decoder can also be purchased by direct mail.

Why is the background music so loud in some of your programs? It's sometimes louder than the actors speaking.
Most average home receivers have low-fidelity speakers, which accentuate the upper mid-ranges and highs. The human voice tends to be in the mid-audio range. The rest of the sound spectrum that helps keep these two components separate and distinct is lost. Add to this fact, that most producers and editors sit in edit bays outfitted with the very best sound systems, and they balance voice and music on their programs based on that high fidelity ability. In sets with better audio systems, there are things that can help with audio in general. Stereo and digital sets with "surround sound" tend to enhance the low and high ranges (which are where the music is), and ignore or dampen the mid-range (which is where the voice usually is). Try switching from stereo to mono whenever there is such a problem, or switch off the "surround sound" (sometimes known as "enhanced") feature.

You may hear a voice "narrating" the action in a show if you have your TV set to the Second Audio Program (SAP) channel. This channel is usually reserved for simulcast in Spanish or for Descriptive Video narration for the visually impaired. There should be a button to turn off the SAP channel either on the front of your TV set or on the remote control. There may also be a button labeled "audio" or "menu," that would access a menu of options, one of which is to turn off the SAP channel.

Why am I not receiving a clear picture on KCET?
If you have cable, you may need to contact your cable company and/or check the cable connections to your television. If you do not have cable and you are receiving a snowy picture or a loss of signal strength on only one or two channels, there are a few things you can check before calling a service person:

1. How old is your antenna? Over time, corrosion and dirt can change the tuning characteristics of receiving antennas and this can affect just one or two stations and not others. Old antennas should be replaced.

2. How old is your antenna wire? The round coax is best and should be used instead of the flat twin lead. Check for loose connections and connectors, breaks and worn points in the line. Avoid coiling excess wire; it's better to trim it to length if it's more than a few feet too long. Old and worn wire should be replaced as well.

3. Any recent changes such as the addition or removal of any components from your system? These items may include VCRs, DVDs, extra TVs, couplers, splitters and satellite systems, etc., that are connected to a common antenna. One test we suggest is to remove everything from the antenna system and connect the TV and the antenna directly. Eliminate all two-set splitters, distribution amplifiers, VCRs, DVDs, extra TVs, etc. If the reception improves, it indicates the problem is somewhere in the set-up of the extra equipment or splitters. If it doesn't improve, then it points to the antenna and wiring as the culprit, or some obstruction in your immediate area.

4. Orientation of the rooftop antenna: Is it still level and pointed in the right direction? Sometimes wind can change the axis or tilt it just enough to affect reception. Make sure the mounting is solid and perpendicular. Most of the stations in the LA area are on Mount Wilson, just north of the Pasadena-Altadena area. Antennas should be pointed in that general direction.

5. Tree growth or obstacles in the line of sight between you and the transmitter site on Mount Wilson? Any new buildings close by, or trees with a lot of leaves or heavy branches?

6. Check with some neighbors to see if they are having the same experience with reception.

7. How old is the TV? Older sets can experience tuner problems that can cause single channel problems. With new TVs, this is probably not the case. If you have a recent model set, you can rule out the TV.

KCET Permissions FAQs

I would like to use a clip from a program that KCET produced. Who should I contact?
Please email your request to Permissions@kcet.org or send a fax to (747) 201-5870 stating: the KCET program and episode title, a brief description of your project, how you would like to use the clip (including approximate clip length) and the usage rights desired. We will respond to you within one (1) week of receiving your request.

Are DVDs available for purchase for all KCET-produced programs? If so, how can I get a copy?
While not all KCET programs are available for purchase, many are, and can be obtained by visiting www.kcet.org/gifts.

How can I get a DVD of a program that KCET produced many years ago?
If the program is not currently available for sale, unfortunately KCET is not able to provide copies on an individual basis. However, many "out of print" titles are available at local libraries (including college and university libraries) whose catalogs can be searched online. There are also online resellers such as ebay.com and amazon.com which frequently list titles of out-of-print KCET tapes and DVDs available for purchase.

What is KCET's policy as it pertains to using your program footage for educational purposes?
Educational institutions may record a program and utilize the recording for classroom purposes for a period of one (1) year from the date of the program broadcast from which it was recorded.

I was featured in one of your KCET programs. Who should I contact in regards to getting a copy of this program?
If the program is not available for purchase, then please contact the individual show production office with your request. If the show is no longer in production and not available for purchase, we are normally unable to provide program copies. However, you may contact Permissions@kcet.org or fax your request to (747) 201-5870, with the specific program, episode title, and date of broadcast, and we will try our best to accommodate your request. If the show is currently available for purchase, this is always the most economical option for you, as individual duplication costs are considerably higher. Please also note that any use of a KCET program other than for personal viewing purposes (professional reel, public screening, film clip, e.g.) will require KCET's express written consent.

Charter Cable FAQs

Charter has announced that on March 25, 2014 it is transitioning to a 100% digital service. This means that some Charter channels will be removed and some will be moving to a new location, including KCET. Once the conversion is complete, customers will have access to more than 200 channels of high definition TV, among other upgrades to Internet and voice services (via Charter Spectrum service). Here's some helpful information on how this will affect your access to KCET on Charter.

Where can I find KCET and its digital channels on the new line-up?
- CHANNEL 192 KCET
- CHANNEL 193 KCETLINK
- CHANNEL 194 NHK WORLD TV
- CHANNEL 195 VME

When will the conversion take place?
Charter's 100% digital conversion is expected to be complete by March 25, 2014.

What is required to convert to digital?
You will be required to have a Charter-issued set-top box on each TV in your home by March 25, 2014. To help with this transition, Charter will supply you with 2 digital set-top boxes or 2 HD set-top boxes or 2 CableCARDS at no cost for 24 months. Contact Charter for more details a 1-877-961-8517.

How do I upgrade and get a set-top box?
Visit the closest Charter Store to pick up a self-installation kit for each TV in your home. You'll find all the equipment your TVs need to be 100% digital ready, plus simple step-by-step instructions, so you can make the upgrade. For store locations visit charter.com.

What if I already have a set top box?
If you have existing set-top boxes in your home, no action is required. If you want to add a digital set-top box to any TV currently not equipped, visit the closest Charter Store to pick up a self-installation kit (for store locations visit charter.com). You'll find all the equipment your additional TVs need to be 100% digital ready, plus simple step-by-step instructions, so you can make the upgrade.

How can I find out more information?
Visit charter.com/digitalnow or call 1-877-961-8517 for more detailed instructions and answers to frequently asked questions. Or turn to channel 14 for a helpful video that explains it all.