Reporting to the Vice President, Development & Membership, the Director of Development Services is a critical member of the Development leadership team. This individual will play a key operational, as well as significant strategic role in support of KCET's overall fundraising, donor/prospect management, and constituent marketing efforts and goals. The Director will supervise a research consultant. In close collaboration with the Executive Director, Membership Marketing Operations, the Director will oversee daily operations related to KCETLink's development database to assure high-standards of quality, consistency and accuracy of all development-related information, compliance with industry standards and best practices for gift administration, as well as tax policy and regulations. The Director will provide strategic direction and support for ongoing prospect management systems and processes and will maintain close working relationships with key staff across all areas, actively participating in and driving the donor development process by providing key tools and information, as well as analysis and input from a development services perspective.
PRINCIPAL AREAS OF RESPONSIBILITY
• Manages day-to-day operations, as well as ongoing maintenance of KCETLink's donor/constituent database system (currently Team Approach, Raiser's Edge and Sales Force).
• Works closely and collaboratively with the Executive Director, Membership Marketing Operations
• Oversees assigned staff and manages all gift-processing, data-entry, reporting and related donor-acknowledgement/stewardship functions.
• Analyzes the database system's overall functionality and methods of operation across different areas of Development to ensure that the database facilitates a strategic, integrated program of prospect identification, research and donor management in support of major fundraising initiatives.
• Designs and implements targeted database cleanup initiatives and data-management strategies to improve operational efficiency and consistency, and to maximize the potential to leverage the database more effectively as a fundraising tool.
• Monitors the integrity of the information contained in the database and offers suggestions as to the most effective ways to apply this data for development efforts.
• Designs, develops and creates targeted reports and other tools in consultation with Development leadership and members of the team.
• Presents information for use in the formation and execution of fundraising strategies.
• Establishes and monitors key metrics to track progress in specific areas and toward established goals.
• Designs and updates mailing lists and queries for regular mailing campaigns, events, donor acknowledgements, and other functions.
• Designs and utilizes lists and reports to support and track the outcomes of special events and other projects.
• Manages and coordinates production of materials for acknowledgements, stewardship, communications, and other regular development processes.
• Creates and maintains policies and procedures for Development Services.
• Develops, documents and implements appropriate business rules.
• Serves as liaison between Development and Finance, supporting internal auditing and reconciliation functions. Works closely with Finance to establish and monitor gift acceptance, recording and accounting policies in accordance with professional standards.
• Participates in high-level and interdepartmental projects; manages contractor relationships.
• Manages project schedules: coordinates information requests, evaluating and prioritizing such requests through frequent discussions with department staff; coordinates data entry and maintenance projects with appropriate staff; informs user community of changes in policies, procedures, and data locations within the database.
• Serves as resident expert on the Development database and provides and/or arranges for technical support for other users across Development. Makes recommendations for ongoing training for development staff and other users.
• Ensures that all relevant team members have a solid understanding of KCET's fundraising and marketing programs, strategies and information systems, and are responsible for the integrity of the database and compliant with sound financial management policies (including FASB).
• Bachelor's degree and 7-10 years related experience in a non-profit fundraising environment, at least 3 years in a management/supervisory role. Track record of achievement in leading a department or division and advanced degree preferred.
• Strong preference for candidates with non-profit experience, particularly supporting large and complex membership programs and major gift campaigns.
• Excellent analytical and quantitative skills, including ability to manipulate, analyze, and interpret data and statistical models.
• Extensive experience with relational databases, including the ability to design reports from databases and to use advanced computer functions.
• Experience with major fundraising database systems such as Team Approach, Raiser's Edge, etc.
• Experience implementing results of electronic donor screening and segmenting initiatives.
• Knowledge of current trends in fundraising, marketing and economics, including benchmarking and metrics.
• Evidence of ongoing professional development activity
• Experience and success in developing, directing and managing multiple projects and implementing strategic program goals.
• Superior oral and written communication skills.
• Ability to motivate, set objectives, and manage performance of a team.
• Ability to diagnose complex problems and to creatively and diplomatically cultivate ideas of staff from Development and other areas to identify and implement best solutions.
• Ability to act independently within broad program goals on work checked through consultation and agreement with others rather than by directives of superiors.
• Ability to exercise leadership in a strategic and tactical manner; and to work with fellow leaders to establish and implement policy.
• Ability to make and stand by decisions based on analysis, experience and judgment, noting that decisions made may have program-wide impact and may not be universally well understood or popular.
• Ability, patience and confidence necessary to work to gain cooperation from and collaborate with individuals or groups over whom there is no direct authority in order to accomplish program goals.
• Ability to take responsibility and accountability for meeting departmental strategic goals and objectives.
• Ability to work and communicate with a wide range of people - executive and senior management, program directors, donors, board members, and others --to achieve strategic program goals.
• Ability to present analyses and information to small and large groups and speak succinctly about interpretation and recommendations.
• A resilient sense of humor.
Must be able to perform the essential functions of the position with or without accommodations.
This position reports to the Vice President, Development & Membership. To apply, please submit a completed Job Posting Application to Human Resources.
"Women, minorities, persons with disabilities and veterans are encouraged to apply." EEO Employer.