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Frequently Asked Questions: DVR Issues

We have heard that some of you are frustrated because when you set your DVR (digital video recorder) to record your favorite program, the first part of the show is sometimes cut off. Here is some helpful information about that!

How can I ensure that my entire show is recorded?
To make sure you have an opportunity to record your favorite programs from start to finish, we will be repeating some popular programs beginning at Sept. 5, 2013 at midnight (12 a.m.) following their primetime broadcast. Please make sure that you select these alternative viewing times if you decide to record the programs. They will start at the top of the hour so your DVR will record the episode in its entirety. These shows include:

Leading Ladies Block
Scott & Bailey
Rosemary & Thyme
Miranda
  • Begins at 9 p.m. every Sunday ending at just past 11 p.m. (specific end-times vary)
  • Episodes repeat at midnight, 1 a.m. and 2 a.m., respectively, for optimal DVR recording.
Martin Clunes Block
Doc Martin
William and Mary
  • Begins at 8 p.m. every Thursday ending at 8:46 or 8:47 p.m. (specific end-times vary)
  • Episodes repeat at midnight and 1 a.m., respectively, for optimal DVR recording.


Why are my shows cutting off when I record them?
Programs we air from other countries have varying lengths so sometimes they don't fit neatly into traditional American TV schedules. These unconventional start-times skew the recording times for some DVRs. If a show begins at 8:46, for example, some DVRs have a tendency to begin recording at 8:30, and stop recording at 9, even though the show you wanted to record is actually still airing.

Why don't you just air programs "on the hour" during primetime?
We are doing our best to balance all of our viewers' needs; those who want the experience of appointment television -- viewing their favorite shows back-to-back during a primetime block -- and those who prefer to watch a program at an alternate, more convenient time.

We are excited to be able to give you new themed programming blocks beginning Sept. 5, 2013 to enhance your KCET viewing experience featuring back-to-back programs that you've been asking for.

These include Leading Ladies of KCET on Sundays with "Scott & Bailey," "Rosemary & Thyme" and "Miranda" and then on Thursdays Martin Clunes' Bad Martin/Good Martin featuring "Doc Martin" and "William and Mary."

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Why do you air shows at odd times? Why is your schedule so inconsistent?
Programs we air from other countries have varying lengths so sometimes they don't fit neatly into traditional American TV schedules which makes it difficult to get the programming to come down to the exact hour. As the media world evolves, odd start-times are becoming more common in the U.S. as well, and occur on most the major networks' schedules.

Do you stream shows online? What other ways can I access KCET shows?
Our ability to stream depends on whether we have online streaming rights for a program or a series. Currently, we offer streams of programs on our site, including Huell Howser, "Artbound", "Live @ The Ford," "Borgen," "SoCal Connected," "City Walk," and a special behind the scenes series of "Doc Martin" (in addition to many, many more videos we produce every day specifically for our web site).

We recently re-launched our video section (kcet.org/video) with an easy-to-navigate interface featuring hundreds of episodes to watch. We also offer select original productions on hulu.com.

How long do you stream shows online?
It varies by program depending on whether the program is a KCETLink production or if we acquire a program. If the program or series is something we have acquired, sometimes we don't have the rights to stream it online at all, or only for a specified window of time. "Borgen," for example, streams on kcet.org and linktv.org for two weeks after its airdate.

How come the Electronic Program Guide (EPG) information doesn't match your schedule?
KCETLink sends all updated data on our schedule in a timely manner directly to Tribune, which is the designated distributor to all the electronic program guides. What they do with the information after it is sent to them is not in our control.


Photo credit: dhammza/Flickr/Creative Commons License

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