Frequently Asked Questions: DVR Issues

You may have noticed some schedule changes to our Thursday night line-up. Some of our viewers' favorite shows now air back to back from 8 to 10 p.m. with minimal interruption. These programs include:

Doc Martin
Death in Paradise
Moone Boy

Reminder: "Death in Paradise" and "Moone Boy," which now have unconventional start and/or end times, currently repeat at midnight and 1 a.m., respectively. Please make sure that you select these alternative viewing times if you would like to record these programs. They start at the top of the hour so your DVR will record the episode in its entirety.

Why are my shows cutting off when I record them?
Programs we air from other countries have varying lengths so sometimes they don't fit neatly into traditional American TV schedules. These unconventional start-times skew the recording times for some DVRs. If a show begins at 8:46, for example, some DVRs have a tendency to begin recording at 8:30, and stop recording at 9, even though the show you wanted to record is actually still airing.

Why don't you just air programs "on the hour" during primetime?
We want to provide the best viewing experience possible for some of our most popular shows and air them back to back during a primetime block with minimal interruption. This offers a fluid viewing experience and helps retain viewers throughout the block.

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Do you stream shows online? What other ways can I access KCET shows?
Currently, we are able to offer streams of programs on our site, including Huell Howser, "Father Brown," "Borgen," "Arab Labor," "Doc Martin," "New Tricks," "Artbound," "Artbound Presents Studio A," "Border Blaster," "City Walk," "SoCal Connected," "Earth Focus," "Fine Cut," "Full Frame," "Stand Up Planet," "Democracy Now," "Moone Boy," "Spy," "Scott & Bailey," "Dialogue with Doti," "In the Americas with David Yetman," and "Live @ The Ford" (in addition to many more videos we produce daily specifically for our website).

Our video page has an easy-to-navigate interface featuring hundreds of episodes to watch. We also offer select original productions on YouTube, iTunes, and Hulu.

How long do you stream shows online?
It varies by show, depending on whether the program is a KCETLink production or an outside acquisition. If the program or series is something we have acquired, sometimes we don't have the rights to stream it online at all, or only for a specified window of time. "Borgen," for example, streams on kcet.org and linktv.org for two weeks after its air date.

Why doesn't the Electronic Program Guide (EPG) information doesn't match your schedule?
KCETLink sends all updated schedule data in a timely manner directly to Tribune, which is the designated distributor to all the electronic program guides. What they do with the information after it is sent to them is not in our control.

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