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MEMBER & VIEWER SERVICES REPRESENTATIVE | KCET

Title

MEMBER & VIEWER SERVICES REPRESENTATIVE

MEMBER &

VIEWER SERVICES REPRESENTATIVE

MEMBERSHIP

MARKETING DEPARTMENT

FULL-TIME,

NON-EXEMPT

___________________________________________________________________

 

JOB

SUMMARY

Will handle

telephone inquiries related to Member & Viewer Services and programming.  Handle inbound/outbound calls and written

correspondence as they relate to membership and programming.  Assist the Department Director with

collection and data entry processing of membership and programming data

statistics. 

 

ESSENTIAL

FUNCTIONS OF THE JOB

*Handle

inbound calls pertaining to Member & Viewer service issues, update

membership records in the Team Approach database, generate membership revenue

through telephone solicitations and upsell techniques, respond to and follow up

on phone/mail inquiries by sending KCET correspondence, such as the following:

KCET text schedule listings, renewal forms, new member packets and various

other types of correspondence.

*Process and

perform data entry of membership and programming related mail.

*Will respond

to various forms of written correspondence (such as snail mail and executive

mail, etc).

*Will respond

to online membership and programming inquiries.

*Retrieve and

respond to incoming member requests by telephone.

*Act as

department liaison to Director by reporting statistics and daily workflow

matters.

*Handle Call

Center customer service projects.

*Handle

fundraising drive projects.

*Perform

other duties as assigned.

 

JOB

REQUIREMENTS

*Must have 2

or more years of customer service experience, preferably with a service

oriented company and or a public relations background; Liberal Arts college

courses are highly desirable.

*Must be

extremely well organized with attention to detail and a high level of accuracy.

*Highly

computer literate (Internet/web resources/e-mail) with excellent PC skills

using Microsoft Windows (Word, Excel), and database management, as well as

strong typing skills.

*Exceptional

interpersonal skills; must be a team player.

*Excellent

communication skills both verbal and written; a broad vocabulary (ability to

communicate well with general public and staff members); must articulate

program information in a clear and concise manner to our viewers and to the

public.

*Excellent

disposition; friendly, courteous, polite, tactful and a great listener. Must be

able to deal effectively with difficult and irate callers, and work well under

pressure.

*Must have

very strong work ethic, and be reliable and dependable.

 

PHYSICAL

REQUIREMENTS

Must be able

to perform the essential functions of the position with or without

accommodations.

 

This position

reports to the Director, Member and Viewer Services.  To apply, please submit a completed Job

Posting Application to the Human Resources Department by July 21st, 2013.

 

"Women,

minorities, persons with disabilities and veterans are encouraged to

apply."  EOE Employer

 



KCETLink

KCETLINK MEDIA GROUP is the the national independent public media organization formed by the merger between KCET and Link Media. A viewer-supported 501c(3) organization, its content is distributed nationally via satellite on DIRECTV (ch. 375) and DISH Network (ch. 9410), in Southern and Central California via broadcast and cable, as well as through various digital delivery systems.